Shipping and Return Policy
At Marwatian, we strive to ensure a seamless shopping experience for our valued customers. Please take a moment to review our shipping and return policies:
Shipping Policy:
- Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
- Shipping Methods: We offer reliable shipping options for your convenience, with delivery times varying based on your location.
- Shipping Rates: Shipping charges are calculated at checkout based on the weight and dimensions of your order, as well as your chosen shipping method.
- Local Pickup: Customers in the nearby areas have the option to select local pickup during checkout. Please wait for confirmation before picking up your order.
Return Policy:
- 30-Day Return Policy: If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.
- Condition of Returned Items: Returned items must be unused, in their original packaging, and in the same condition as when you received them.
- Return Process: To initiate a return, please contact our customer service team at contact page. Once your return request is approved, we will provide you with instructions on how to proceed.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photos or additional information to expedite the process.
Contact Us:
If you have any questions or concerns about our shipping and return policies, please don’t hesitate to reach out to us via our Contact Form. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing Marwatian!